{"id":66398,"date":"2023-04-11T03:07:55","date_gmt":"2023-04-11T01:07:55","guid":{"rendered":"https:\/\/termont2.com\/faq\/"},"modified":"2026-04-15T14:25:18","modified_gmt":"2026-04-15T14:25:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/termont2.com\/fr\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"66398\" class=\"elementor elementor-66398 elementor-3197\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5917e99 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5917e99\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b083ce6\" data-id=\"b083ce6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\r\n\t\t<div class=\"elementor-element elementor-element-294f022 elementor-widget elementor-widget-logistiksectiontitle\" data-id=\"294f022\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"logistiksectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-area\">\r\n\t\t\t\t \t\t\t<span class=\"sub-title th-sub\">\r\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/termont2.com\/wp-content\/uploads\/2024\/02\/container-icon-1.png\" alt=\"container icon 1\"  \/>FAQ\r\n\t \t\t\t<\/span>\r\n \t\t\t\t\t\t\r\n\t\t\t<h2 class=\"sec-title th-title\">Frequently asked questions<\/h2>\t\t<\/div>\r\n\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58dbf86 elementor-widget elementor-widget-logistiktabbuilder\" data-id=\"58dbf86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"logistiktabbuilder.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t \t\t<div class=\"nav nav-tabs faq-tabs\" id=\"nav-tab\" role=\"tablist\">\r\n\t\t\t\t\t\t<button class=\"nav-link  active\" id=\"nav-step1-tab\" data-bs-toggle=\"tab\" data-bs-target=\"#nav-step1\" type=\"button\">Terminal<\/button>\r\n\t\t\t\t\t\t<button class=\"nav-link  \" id=\"nav-step2-tab\" data-bs-toggle=\"tab\" data-bs-target=\"#nav-step2\" type=\"button\">VBS<\/button>\r\n\t\t\t\t\t\t<button class=\"nav-link  \" id=\"nav-step3-tab\" data-bs-toggle=\"tab\" data-bs-target=\"#nav-step3\" type=\"button\">Gate<\/button>\r\n\t\t\t\t\t\t<button class=\"nav-link  \" id=\"nav-step4-tab\" data-bs-toggle=\"tab\" data-bs-target=\"#nav-step4\" type=\"button\">Payment<\/button>\r\n\t\t\t\t\t\t<button class=\"nav-link  \" id=\"nav-step5-tab\" data-bs-toggle=\"tab\" data-bs-target=\"#nav-step5\" type=\"button\">Access<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t<div class=\"tab-content\" id=\"nav-tabContent\">\r\n\t\t\t\t\t\t<div class=\"tab-pane fade active show\" id=\"nav-step1\" role=\"tabpanel\">\r\n\t\t\t\t\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"66469\" class=\"elementor elementor-66469\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c8c298c elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"c8c298c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0af752c\" data-id=\"0af752c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2bed8fa elementor-widget elementor-widget-logistikfaq\" data-id=\"2bed8fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"logistikfaq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\r\n\t\t\t<div class=\"accordion-area accordion style2\" id=\"faqAccordion5\">\r\n\t\t\t\t\t\t\t\t<div class=\"accordion-card\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-header\" id=\"collapse-item-69e1657b99b60\">\r\n\t\t\t\t\t\t<button class=\"accordion-button \" type=\"button\" data-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\tdata-bs-target=\"#collapse-69e1657b99b60\" aria-expanded=\"true\" aria-controls=\"collapse-69e1657b99b60\">If I have a problem with a reservation status, who can I contact ?<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"collapse-69e1657b99b60\" class=\"accordion-collapse collapse show\"\r\n\t\t\t\t\t\taria-labelledby=\"collapse-item-69e1657b99b60\" data-bs-parent=\"#faqAccordion5\">\r\n\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t<p>If you have a problem with a reservation, contact customer service at (514) 254-0526. We will do everything to help you.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"accordion-card\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-header\" id=\"collapse-item-69e1657b99b93\">\r\n\t\t\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\tdata-bs-target=\"#collapse-69e1657b99b93\" aria-expanded=\"false\" aria-controls=\"collapse-69e1657b99b93\">Is it possible to modify an appointment during a period ?<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"collapse-69e1657b99b93\" class=\"accordion-collapse collapse \"\r\n\t\t\t\t\t\taria-labelledby=\"collapse-item-69e1657b99b93\" data-bs-parent=\"#faqAccordion5\">\r\n\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t<p>Yes, you can modify the appointment during a period, as long as there is availability during this period.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"tab-pane fade \" id=\"nav-step2\" role=\"tabpanel\">\r\n\t\t\t\t\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"66471\" class=\"elementor elementor-66471\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5054d4c elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5054d4c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a68049\" data-id=\"7a68049\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-87db315 elementor-widget elementor-widget-logistikfaq\" data-id=\"87db315\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"logistikfaq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\r\n\t\t\t<div class=\"accordion-area accordion style2\" id=\"faqAccordion4\">\r\n\t\t\t\t\t\t\t\t<div class=\"accordion-card\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-header\" id=\"collapse-item-69e1657b9b4c4\">\r\n\t\t\t\t\t\t<button class=\"accordion-button \" type=\"button\" data-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\tdata-bs-target=\"#collapse-69e1657b9b4c4\" aria-expanded=\"true\" aria-controls=\"collapse-69e1657b9b4c4\">Who can make a Termont appointment ?<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"collapse-69e1657b9b4c4\" class=\"accordion-collapse collapse show\"\r\n\t\t\t\t\t\taria-labelledby=\"collapse-item-69e1657b9b4c4\" data-bs-parent=\"#faqAccordion4\">\r\n\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t<div class=\"youtube-video-1\">Anyone can make an appointment. For example, if you are a driver, head to the truck section and make an appointment.<\/div>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"accordion-card\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-header\" id=\"collapse-item-69e1657b9b4f8\">\r\n\t\t\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\tdata-bs-target=\"#collapse-69e1657b9b4f8\" aria-expanded=\"false\" aria-controls=\"collapse-69e1657b9b4f8\">How to register for the Termont appointment system ?<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"collapse-69e1657b9b4f8\" class=\"accordion-collapse collapse \"\r\n\t\t\t\t\t\taria-labelledby=\"collapse-item-69e1657b9b4f8\" data-bs-parent=\"#faqAccordion4\">\r\n\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t<p>Follow the link: https:\/\/termont.rdv-terminal.com\/register\/<br \/>Click on \u201c<strong>Click here to register<\/strong>\u201d<br \/>Complete the registration form<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"accordion-card\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-header\" id=\"collapse-item-69e1657b9b518\">\r\n\t\t\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\tdata-bs-target=\"#collapse-69e1657b9b518\" aria-expanded=\"false\" aria-controls=\"collapse-69e1657b9b518\">What is the rating system and what are its impacts ?<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"collapse-69e1657b9b518\" class=\"accordion-collapse collapse \"\r\n\t\t\t\t\t\taria-labelledby=\"collapse-item-69e1657b9b518\" data-bs-parent=\"#faqAccordion4\">\r\n\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t<p>The rating system rewards transport companies that best respect appointments and rules.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"accordion-card\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-header\" id=\"collapse-item-69e1657b9b52a\">\r\n\t\t\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\tdata-bs-target=\"#collapse-69e1657b9b52a\" aria-expanded=\"false\" aria-controls=\"collapse-69e1657b9b52a\">What are the impacts of delays and missed appointments ?<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"collapse-69e1657b9b52a\" class=\"accordion-collapse collapse \"\r\n\t\t\t\t\t\taria-labelledby=\"collapse-item-69e1657b9b52a\" data-bs-parent=\"#faqAccordion4\">\r\n\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t<p>Delays and missed appointments will affect the company's score. More details will be announced once the scoring system is fully defined.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"accordion-card\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-header\" id=\"collapse-item-69e1657b9b539\">\r\n\t\t\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\tdata-bs-target=\"#collapse-69e1657b9b539\" aria-expanded=\"false\" aria-controls=\"collapse-69e1657b9b539\">Are there penalties for canceling appointments ?<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"collapse-69e1657b9b539\" class=\"accordion-collapse collapse \"\r\n\t\t\t\t\t\taria-labelledby=\"collapse-item-69e1657b9b539\" data-bs-parent=\"#faqAccordion4\">\r\n\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t<p>Yes, penalties may apply for late cancellations and no-shows. These will have a negative impact on your company\u2019s rating score. The cancellation deadline and penalty details will be communicated once the rating and penalty system is fully implemented. For any questions, contact customer service at (514) 254-0526.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"accordion-card\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-header\" id=\"collapse-item-69e1657b9b548\">\r\n\t\t\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\tdata-bs-target=\"#collapse-69e1657b9b548\" aria-expanded=\"false\" aria-controls=\"collapse-69e1657b9b548\">How long before my appointment can I cancel it without penalty ?<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"collapse-69e1657b9b548\" class=\"accordion-collapse collapse \"\r\n\t\t\t\t\t\taria-labelledby=\"collapse-item-69e1657b9b548\" data-bs-parent=\"#faqAccordion4\">\r\n\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t<p>An appointment can be canceled without impact before the appointment. More details will be announced when the rating system is fully defined.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"accordion-card\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-header\" id=\"collapse-item-69e1657b9b556\">\r\n\t\t\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\tdata-bs-target=\"#collapse-69e1657b9b556\" aria-expanded=\"false\" aria-controls=\"collapse-69e1657b9b556\">Termont postponed my appointment because of the strong winds. What do I have to do ?<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"collapse-69e1657b9b556\" class=\"accordion-collapse collapse \"\r\n\t\t\t\t\t\taria-labelledby=\"collapse-item-69e1657b9b556\" data-bs-parent=\"#faqAccordion4\">\r\n\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t<p>In the event of strong winds, your appointment may be postponed the same day. If it is cancelled, you will receive instructions from Customer Service.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"tab-pane fade \" id=\"nav-step3\" role=\"tabpanel\">\r\n\t\t\t\t\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"66473\" class=\"elementor elementor-66473\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2df5a06 e-flex e-con-boxed e-con e-parent\" data-id=\"2df5a06\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3d1da8 elementor-widget elementor-widget-logistikfaq\" data-id=\"e3d1da8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"logistikfaq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\r\n\t\t\t<div class=\"accordion-area accordion style2\" id=\"faqAccordion1\">\r\n\t\t\t\t\t\t\t\t<div class=\"accordion-card\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-header\" id=\"collapse-item-69e1657b9cbb9\">\r\n\t\t\t\t\t\t<button class=\"accordion-button \" type=\"button\" data-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\tdata-bs-target=\"#collapse-69e1657b9cbb9\" aria-expanded=\"true\" aria-controls=\"collapse-69e1657b9cbb9\">How do I know if my container is available?<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"collapse-69e1657b9cbb9\" class=\"accordion-collapse collapse show\"\r\n\t\t\t\t\t\taria-labelledby=\"collapse-item-69e1657b9cbb9\" data-bs-parent=\"#faqAccordion1\">\r\n\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t<p>Check the status of your container here: <a href=\"https:\/\/termont2.com\/truck-procedure\/storage-details\/\" target=\"_blank\" rel=\"noopener\">https:\/\/termont2.com\/truck-procedure\/storage-details\/<\/a><\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"accordion-card\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-header\" id=\"collapse-item-69e1657b9cbf8\">\r\n\t\t\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\tdata-bs-target=\"#collapse-69e1657b9cbf8\" aria-expanded=\"false\" aria-controls=\"collapse-69e1657b9cbf8\">How do I know if there is an amount to guarantee to recover my container ? <\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"collapse-69e1657b9cbf8\" class=\"accordion-collapse collapse \"\r\n\t\t\t\t\t\taria-labelledby=\"collapse-item-69e1657b9cbf8\" data-bs-parent=\"#faqAccordion1\">\r\n\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t<p>Check the status of your container here: <a href=\"https:\/\/termont2.com\/truck-procedure\/storage-details\/\" target=\"_blank\" rel=\"noopener\">https:\/\/termont2.com\/truck-procedure\/storage-details\/<\/a><\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"accordion-card\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-header\" id=\"collapse-item-69e1657b9cc19\">\r\n\t\t\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\tdata-bs-target=\"#collapse-69e1657b9cc19\" aria-expanded=\"false\" aria-controls=\"collapse-69e1657b9cc19\">What are your rates ?<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"collapse-69e1657b9cc19\" class=\"accordion-collapse collapse \"\r\n\t\t\t\t\t\taria-labelledby=\"collapse-item-69e1657b9cc19\" data-bs-parent=\"#faqAccordion1\">\r\n\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t<p>Our prices are available here : <a href=\"https:\/\/termont2.com\/costs\/\">https:\/\/termont2.com\/costs\/<\/a><\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"accordion-card\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-header\" id=\"collapse-item-69e1657b9cc33\">\r\n\t\t\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\tdata-bs-target=\"#collapse-69e1657b9cc33\" aria-expanded=\"false\" aria-controls=\"collapse-69e1657b9cc33\">What do you need before a first visit to Termont ?<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"collapse-69e1657b9cc33\" class=\"accordion-collapse collapse \"\r\n\t\t\t\t\t\taria-labelledby=\"collapse-item-69e1657b9cc33\" data-bs-parent=\"#faqAccordion1\">\r\n\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t<p>For your first visit, you must have an APM access card, an RFID tag and an appointment.<br \/>Watch our video to find out more: <a href=\"https:\/\/termont2.com\/truck-procedure\/\">https:\/\/termont2.com\/truck-procedure\/<\/a><\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"accordion-card\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-header\" id=\"collapse-item-69e1657b9cc50\">\r\n\t\t\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\tdata-bs-target=\"#collapse-69e1657b9cc50\" aria-expanded=\"false\" aria-controls=\"collapse-69e1657b9cc50\">Can I make a transaction at the portal if my truck does not have an RFID tag ?<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"collapse-69e1657b9cc50\" class=\"accordion-collapse collapse \"\r\n\t\t\t\t\t\taria-labelledby=\"collapse-item-69e1657b9cc50\" data-bs-parent=\"#faqAccordion1\">\r\n\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t<p>No, an RFID tag is required to complete a transaction at the automated gate portal. Your truck must be equipped with a valid RFID tag before your appointment. Please contact customer service at (514) 254-0526 to obtain or register your RFID tag.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"accordion-card\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-header\" id=\"collapse-item-69e1657b9cc62\">\r\n\t\t\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\tdata-bs-target=\"#collapse-69e1657b9cc62\" aria-expanded=\"false\" aria-controls=\"collapse-69e1657b9cc62\">How can I guarantee storage or tracking costs for reefers?<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"collapse-69e1657b9cc62\" class=\"accordion-collapse collapse \"\r\n\t\t\t\t\t\taria-labelledby=\"collapse-item-69e1657b9cc62\" data-bs-parent=\"#faqAccordion1\">\r\n\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t<p>To guarantee storage costs, complete the form <a href=\"https:\/\/termont2.com\/truck-procedure\/warehouse-cost-guarantee\/\">https:\/\/termont2.com\/truck-procedure\/warehouse-cost-guarantee\/<\/a><\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"accordion-card\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-header\" id=\"collapse-item-69e1657b9cc79\">\r\n\t\t\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\tdata-bs-target=\"#collapse-69e1657b9cc79\" aria-expanded=\"false\" aria-controls=\"collapse-69e1657b9cc79\">Can I collect only the cargo from the container (ie: strip the container in the terminal) ?<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"collapse-69e1657b9cc79\" class=\"accordion-collapse collapse \"\r\n\t\t\t\t\t\taria-labelledby=\"collapse-item-69e1657b9cc79\" data-bs-parent=\"#faqAccordion1\">\r\n\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t<p>No, this is not a service offered. It is prohibited to empty a container in the terminal.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"accordion-card\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-header\" id=\"collapse-item-69e1657b9cc89\">\r\n\t\t\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\tdata-bs-target=\"#collapse-69e1657b9cc89\" aria-expanded=\"false\" aria-controls=\"collapse-69e1657b9cc89\">My container is on Hold. What should I do to get him released ?<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"collapse-69e1657b9cc89\" class=\"accordion-collapse collapse \"\r\n\t\t\t\t\t\taria-labelledby=\"collapse-item-69e1657b9cc89\" data-bs-parent=\"#faqAccordion1\">\r\n\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t<p>It depends on the type of Hold. You will need to contact the appropriate customer service. In all cases, our Customer Service can direct you to (514) 254-0526.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"accordion-card\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-header\" id=\"collapse-item-69e1657b9cc98\">\r\n\t\t\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\tdata-bs-target=\"#collapse-69e1657b9cc98\" aria-expanded=\"false\" aria-controls=\"collapse-69e1657b9cc98\">The deadline has passed. Can I still drop off my export container ?<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"collapse-69e1657b9cc98\" class=\"accordion-collapse collapse \"\r\n\t\t\t\t\t\taria-labelledby=\"collapse-item-69e1657b9cc98\" data-bs-parent=\"#faqAccordion1\">\r\n\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t<p>No, you need to contact the shipping line to resolve this issue.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"accordion-card\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-header\" id=\"collapse-item-69e1657b9cca7\">\r\n\t\t\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\tdata-bs-target=\"#collapse-69e1657b9cca7\" aria-expanded=\"false\" aria-controls=\"collapse-69e1657b9cca7\">Can I drop off my export container before the ERD?<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"collapse-69e1657b9cca7\" class=\"accordion-collapse collapse \"\r\n\t\t\t\t\t\taria-labelledby=\"collapse-item-69e1657b9cca7\" data-bs-parent=\"#faqAccordion1\">\r\n\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t<p>No, you need to contact the shipping line to resolve this issue.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"accordion-card\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-header\" id=\"collapse-item-69e1657b9ccb5\">\r\n\t\t\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\tdata-bs-target=\"#collapse-69e1657b9ccb5\" aria-expanded=\"false\" aria-controls=\"collapse-69e1657b9ccb5\">I have not received my PIN code to collect my container, what can I do? \/ My PIN does not work?<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"collapse-69e1657b9ccb5\" class=\"accordion-collapse collapse \"\r\n\t\t\t\t\t\taria-labelledby=\"collapse-item-69e1657b9ccb5\" data-bs-parent=\"#faqAccordion1\">\r\n\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t<p>You need to contact the shipping line to resolve this issue.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"accordion-card\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-header\" id=\"collapse-item-69e1657b9ccc2\">\r\n\t\t\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\tdata-bs-target=\"#collapse-69e1657b9ccc2\" aria-expanded=\"false\" aria-controls=\"collapse-69e1657b9ccc2\">I need to drop off a container but the reservation ID is full, what can I do ?<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"collapse-69e1657b9ccc2\" class=\"accordion-collapse collapse \"\r\n\t\t\t\t\t\taria-labelledby=\"collapse-item-69e1657b9ccc2\" data-bs-parent=\"#faqAccordion1\">\r\n\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t<p>You need to contact the shipping line to resolve this issue.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"tab-pane fade \" id=\"nav-step4\" role=\"tabpanel\">\r\n\t\t\t\t\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"66474\" class=\"elementor elementor-66474\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d823c9 e-flex e-con-boxed e-con e-parent\" data-id=\"9d823c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-123a134 elementor-widget elementor-widget-logistikfaq\" data-id=\"123a134\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"logistikfaq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\r\n\t\t\t<div class=\"accordion-area accordion style2\" id=\"faqAccordion1\">\r\n\t\t\t\t\t\t\t\t<div class=\"accordion-card\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-header\" id=\"collapse-item-69e1657b9e263\">\r\n\t\t\t\t\t\t<button class=\"accordion-button \" type=\"button\" data-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\tdata-bs-target=\"#collapse-69e1657b9e263\" aria-expanded=\"true\" aria-controls=\"collapse-69e1657b9e263\">How can I pay a bill ?<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"collapse-69e1657b9e263\" class=\"accordion-collapse collapse show\"\r\n\t\t\t\t\t\taria-labelledby=\"collapse-item-69e1657b9e263\" data-bs-parent=\"#faqAccordion1\">\r\n\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t<p>To view or pay an invoice, please go to our customer portal :\u00a0<a href=\"https:\/\/termont2.com\/container-inquiry\/\" target=\"_blank\" rel=\"noopener\">https:\/\/termont2.com\/container-inquiry\/<\/a><\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"tab-pane fade \" id=\"nav-step5\" role=\"tabpanel\">\r\n\t\t\t\t\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"66472\" class=\"elementor elementor-66472\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4bed3ae e-flex e-con-boxed e-con e-parent\" data-id=\"4bed3ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e37ba8 elementor-widget elementor-widget-logistikfaq\" data-id=\"6e37ba8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"logistikfaq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\r\n\t\t\t<div class=\"accordion-area accordion style2\" id=\"faqAccordion1\">\r\n\t\t\t\t\t\t\t\t<div class=\"accordion-card\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-header\" id=\"collapse-item-69e1657b9f983\">\r\n\t\t\t\t\t\t<button class=\"accordion-button \" type=\"button\" data-bs-toggle=\"collapse\"\r\n\t\t\t\t\t\t\tdata-bs-target=\"#collapse-69e1657b9f983\" aria-expanded=\"true\" aria-controls=\"collapse-69e1657b9f983\">How can I obtain a Port of Montreal access card?<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"collapse-69e1657b9f983\" class=\"accordion-collapse collapse show\"\r\n\t\t\t\t\t\taria-labelledby=\"collapse-item-69e1657b9f983\" data-bs-parent=\"#faqAccordion1\">\r\n\t\t\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\t\t<p>Go to the Port of Montreal website to find the information (<a href=\"https:\/\/www.port-montreal.com\/fr\/marchandises\/operations\/acces-et-habilitation\" target=\"_blank\" rel=\"noopener\">https:\/\/www.port-montreal.com\/fr\/marchandises\/operations\/acces-et-habilitation<\/a>)<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-20657c5 elementor-hidden-tablet elementor-hidden-mobile\" data-id=\"20657c5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c327e6 elementor-widget elementor-widget-logistikcontactform\" data-id=\"2c327e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"logistikcontactform.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"service-form-wrap\">\r\n\t\t\t\t<div class=\"service-form  th-bg\">\r\n\t\t\t\t\t<h3 class=\"fs-24 mb-30 mt-n1 text-white th-title\">Contact us !<\/h3>\r\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f66423-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"66423\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/66398#wpcf7-f66423-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"66423\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f66423-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"form-group col-md-6\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"name362\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<i class=\"fal fa-user\"><\/i>\n\t<\/div>\n\t<div class=\"form-group col-md-6\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" id=\"email462\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<i class=\"fal fa-envelope\"><\/i>\n\t<\/div>\n\t<div class=\"form-group col-md-6\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"name755\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"text\" name=\"your-phone\" \/><\/span>\n<i class=\"fa-regular fa-phone-flip\"><\/i>\n\t<\/div>\n\t<div class=\"form-group col-md-6\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"name175\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Subject\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span>\n<i class=\"fa-light fa-tag\"><\/i>\n\t<\/div>\n\t<div class=\"form-group col-12\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control\" id=\"textarea-85\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Message, comment or request\" name=\"your-message\"><\/textarea><\/span>\n<i class=\"fal fa-comment\"><\/i>\n\t<\/div>\n\t<div class=\"btn-group style2\">\n\t<button class=\"themeholy-btn th-btn wpcf7\">Send your message <span class=\"icon\"><i class=\"fa-sharp fa-regular fa-paper-plane\"><\/i><\/span><\/button>\n\t<\/div>\n<\/div>\n<p class=\"form-messages mb-0 mt-3\"><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t    \t \r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1aa6d4c elementor-widget elementor-widget-image\" data-id=\"1aa6d4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"520\" height=\"641\" src=\"https:\/\/termont2.com\/wp-content\/uploads\/2023\/04\/Image-1.jpg\" class=\"attachment-large size-large wp-image-66399\" alt=\"\" srcset=\"https:\/\/termont2.com\/wp-content\/uploads\/2023\/04\/Image-1.jpg 520w, https:\/\/termont2.com\/wp-content\/uploads\/2023\/04\/Image-1-243x300.jpg 243w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ee2c2ce elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ee2c2ce\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e3ec2f0\" data-id=\"e3ec2f0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3ca9466 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ca9466\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-201e01f\" data-id=\"201e01f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-3341267 elementor-widget elementor-widget-google_maps\" data-id=\"3341267\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"google_maps.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-custom-embed\">\n\t\t\t<iframe loading=\"lazy\"\n\t\t\t\t\tsrc=\"https:\/\/maps.google.com\/maps?q=450%2C%20rue%20de%20Boucherville%2C%20Montr%C3%A9al%20%28Qc%29%20H1N%200C6%20Canada&#038;t=m&#038;z=10&#038;output=embed&#038;iwloc=near\"\n\t\t\t\t\ttitle=\"450, rue de Boucherville, Montr\u00e9al (Qc) H1N 0C6 Canada\"\n\t\t\t\t\taria-label=\"450, rue de Boucherville, Montr\u00e9al (Qc) H1N 0C6 Canada\"\n\t\t\t><\/iframe>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Frequently asked questions Terminal VBS Gate Payment Access If I have a problem with a reservation status, who can I contact ? If you have a problem with a reservation, contact customer service at (514) 254-0526. We will do everything to help you. Is it possible to modify an appointment during a period ?&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-builder.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-66398","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ | Termont Montreal<\/title>\n<meta name=\"description\" content=\"Frequently asked questions about terminal operations, VBS, gate access, and payments at Termont.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/termont2.com\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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