Container inquiry & payment

Container Storage & Guarantee Workflow

Complete your container storage process in 5 simple steps....

Container Management

Enter multiple container numbers
Specify pickup or deposit dates
View real-time container status
See calculated storage charges

Payment Stakeholders

Split payment between parties
Configure percentages
Add forwarders, lines, industrials
Save payment strategies

Signatures & Confirmation

Digital guarantee per container
Review complete summary
Confirm all details
Track signature status

Payment Timelines & Customer Tiers

Tier 1/2 Customers (90%) Immediate Payment

Payment required within 2 hours of confirmation. All stakeholders must complete payment before appointment scheduling.

Contractual Customers Deferred Payment

Payment terms based on terminal contract (weekly/monthly). Appointment scheduling available immediately after confirmation.

Workflow Documentation & UML Diagrams

Container Inquiry 5-Step Process - Technical Documentation

Container Inquiry Workflow - Complete Decision Tree

Comprehensive overview of all steps, decision points, API integrations, and error handling scenarios in the container storage workflow.

📦 CONTAINER INQUIRY WORKFLOW
│
├── 🔐 STEP 0: AUTHENTICATION (Pre-requisite)
│   ├── [User Not Authenticated]
│   │   └── → Redirect to Login/Register
│   └── [User Authenticated]
│       └── → Proceed to Step 1
│
├── 🔍 STEP 1: CONTAINER LOOKUP
│   ├── 1.1 Container Number Input
│   │   ├── Format: 4 Letters + 7 Numbers (e.g., TGHU1234567)
│   │   ├── Validation: Regex pattern check
│   │   └── API: GET /api/v1/operation/?container_number={number}
│   │
│   ├── 1.2 Pickup/Deposit Date Selection
│   │   ├── Date cannot be in past
│   │   ├── Validation: JavaScript date check
│   │   └── Storage calculation: Days between arrival & pickup
│   │
│   ├── 1.3 Container Status Check
│   │   ├── [Container Found] → Proceed to Step 2
│   │   ├── [Container Not Found] → Error message + retry
│   │   ├── [Container Already Released] → Warning + contact support
│   │   └── [API Error] → Error handling + retry
│   │
│   └── Decision Point: Continue to Step 2?
│       ├── [Yes] → Open Accordion 2
│       └── [No] → Stay on Step 1
│
├── 📋 STEP 2: STORAGE DETAILS & CHARGES
│   ├── 2.1 Container Information Display
│   │   ├── Container Number (from Step 1)
│   │   ├── Size/Type (20', 40', 40HC, etc.)
│   │   ├── Arrival Date (from TOS API)
│   │   ├── Pickup/Deposit Date (user selected)
│   │   └── Storage Days Calculation
│   │
│   ├── 2.2 Pricing Calculation
│   │   ├── API: GET /api/v1/pricing/?container={number}&days={count}
│   │   ├── Daily Storage Rate ($25/day example)
│   │   ├── Total Storage Charges
│   │   ├── Guarantee Letter Fee (if applicable)
│   │   └── Grand Total
│   │
│   ├── 2.3 Legal Terms & Conditions
│   │   ├── Modal: Termont Legal Notice (Step-33)
│   │   ├── Checkbox: "I accept terms and conditions"
│   │   └── Validation: Must check before proceeding
│   │
│   ├── 2.4 Support Contact Information
│   │   ├── Phone: 1-800-TERMONT
│   │   ├── Email: support@termont.com
│   │   └── Business Hours display
│   │
│   └── Decision Point: Confirm charges & proceed?
│       ├── [Yes] → Open Accordion 3
│       ├── [No - Need Support] → Contact support flow
│       └── [Cancel] → Return to Step 1
│
├── 💳 STEP 3: MULTI-STAKEHOLDER PAYMENT
│   ├── 3.1 Payment Policy Check
│   │   ├── Tier 1/2 Customers (90%)
│   │   │   ├── Payment required within 2 hours
│   │   │   └── All stakeholders must pay before appointment
│   │   │
│   │   └── Contractual Customers (10%)
│   │       ├── Deferred payment (weekly/monthly)
│   │       └── Appointment immediately available
│   │
│   ├── 3.2 Stakeholder Configuration
│   │   ├── Number of Payers (1-5)
│   │   ├── Stakeholder Types:
│   │   │   ├── Forwarder (default)
│   │   │   ├── Shipping Line
│   │   │   ├── Industrial
│   │   │   └── Other
│   │   │
│   │   ├── Payment Split Percentage
│   │   │   ├── Manual allocation (must total 100%)
│   │   │   ├── Validation: Sum = 100%
│   │   │   └── Amount per stakeholder calculated
│   │   │
│   │   └── Contact Information per Stakeholder
│   │       ├── Company Name
│   │       ├── Email (for payment notification)
│   │       └── Phone (optional)
│   │
│   ├── 3.3 Payment Method Selection (per Stakeholder)
│   │   ├── [Credit Card - Moneris]
│   │   │   ├── Card Number (encrypted)
│   │   │   ├── Expiry Date
│   │   │   ├── CVV (not stored)
│   │   │   ├── Billing Address
│   │   │   └── API: POST /api/v1/payment/process/
│   │   │
│   │   ├── [Invoice on Account]
│   │   │   ├── Only for contractual customers
│   │   │   ├── Credit check required
│   │   │   └── Terms: NET 30/60/90 days
│   │   │
│   │   └── [Account Credit]
│   │       ├── Check available balance
│   │       ├── Deduct from wallet
│   │       └── API: POST /api/v1/wallet/deduct/
│   │
│   ├── 3.4 WooCommerce Integration
│   │   ├── Create WooCommerce products (per stakeholder)
│   │   ├── Product SKU: STORAGE-{container}-{stakeholder}
│   │   ├── Product Price: Allocated amount
│   │   ├── Product Category: Container Storage
│   │   └── API: GET /api/v1/woocommerce/products/
│   │
│   ├── 3.5 Payment Processing Flow
│   │   ├── Loop: For each stakeholder
│   │   │   ├── Validate payment method
│   │   │   ├── Process payment (Moneris API)
│   │   │   ├── [Payment Success]
│   │   │   │   ├── Generate receipt PDF
│   │   │   │   ├── Send email confirmation
│   │   │   │   └── Mark stakeholder as "Paid"
│   │   │   │
│   │   │   └── [Payment Failed]
│   │   │       ├── Show error message
│   │   │       ├── Retry option (3 attempts)
│   │   │       └── Alternative payment method
│   │   │
│   │   ├── Validation: All stakeholders paid?
│   │   │   ├── [Yes] → Proceed to Step 4
│   │   │   └── [No] → Cannot proceed (pending payments)
│   │   │
│   │   └── Payment Timeout Handling
│   │       ├── Timer: 2 hours for Tier 1/2
│   │       ├── Warning at 1h 45min
│   │       └── Auto-cancel if timeout
│   │
│   └── Decision Point: All payments complete?
│       ├── [Yes] → Open Accordion 4
│       ├── [No - Pending] → Wait for all stakeholders
│       └── [Failed] → Retry or cancel workflow
│
├── ✍️ STEP 4: GUARANTEE LETTER SIGNATURE
│   ├── 4.1 Generate Guarantee Letter PDF
│   │   ├── Template: Termont standard format
│   │   ├── Data: Container #, dates, charges, stakeholders
│   │   ├── Generate unique document ID
│   │   └── Store in: /uploads/guarantees/{year}/{month}/
│   │
│   ├── 4.2 DocuSign Integration
│   │   ├── API: POST /api/v1/docusign/send-envelope/
│   │   ├── Envelope creation with PDF
│   │   ├── Signer configuration (per container)
│   │   │   ├── Primary signer (workflow initiator)
│   │   │   ├── Additional signers (stakeholders)
│   │   │   └── Email notification sent
│   │   │
│   │   └── Signature workflow tracking
│   │       ├── Status: Sent → Delivered → Viewed → Signed
│   │       ├── Reminders: Auto-send after 24h/48h
│   │       └── Expiration: 7 days default
│   │
│   ├── 4.3 Signature Status Monitoring
│   │   ├── [All Signed] → Proceed to Step 5
│   │   ├── [Partial Signed] → Wait for remaining
│   │   ├── [Declined] → Workflow cancelled
│   │   └── [Expired] → Resend envelope
│   │
│   └── Decision Point: All signatures complete?
│       ├── [Yes] → Open Accordion 5
│       ├── [No - Pending] → Display waiting status
│       └── [Declined/Expired] → Error handling
│
├── ✅ STEP 5: CONFIRMATION & CARRIX SYNC
│   ├── 5.1 Final Summary Display
│   │   ├── Container Information
│   │   ├── Payment Summary (all stakeholders)
│   │   ├── Guarantee Letter (PDF download)
│   │   ├── Signature Status (all signers)
│   │   └── Appointment Details (if scheduled)
│   │
│   ├── 5.2 Carrix System Synchronization
│   │   ├── API: POST /api/v1/carrix/sync-release/
│   │   ├── Release Order Number generation
│   │   ├── Gate Pass creation
│   │   ├── Notification to terminal ops
│   │   └── Status: Approved for pickup
│   │
│   ├── 5.3 Appointment Scheduling (Step-39)
│   │   ├── Available Time Slots query
│   │   ├── Terminal capacity check
│   │   ├── Appointment booking confirmation
│   │   └── SMS/Email confirmation
│   │
│   ├── 5.4 Multi-Party Notifications
│   │   ├── Email to all stakeholders
│   │   │   ├── Payment confirmation
│   │   │   ├── Guarantee letter attached
│   │   │   ├── Appointment details
│   │   │   └── Next steps instructions
│   │   │
│   │   ├── SMS to driver (if provided)
│   │   │   ├── Gate pass number
│   │   │   ├── Appointment time
│   │   │   └── Terminal location
│   │   │
│   │   └── Internal notifications
│   │       ├── Terminal operations team
│   │       ├── Accounting (payment received)
│   │       └── Customer service (workflow complete)
│   │
│   ├── 5.5 Receipt & Documentation
│   │   ├── Combined receipt PDF (all payments)
│   │   ├── Guarantee letter PDF (signed)
│   │   ├── Gate pass document
│   │   ├── Email delivery to all parties
│   │   └── Archive in customer portal
│   │
│   └── Final Outcome
│       ├── [Success] → Workflow complete
│       │   ├── Container approved for release
│       │   ├── All documents delivered
│       │       ├── Appointment confirmed
│       │   └── Carrix system updated
│       │
│       └── [Partial Success] → Manual follow-up
│           ├── Payments complete but Carrix sync failed
│           ├── Alert operations team
│           └── Manual release process
│
└── 🔄 ERROR HANDLING & EDGE CASES
    ├── API Timeouts
    │   ├── Retry logic (3 attempts, exponential backoff)
    │   ├── Fallback to manual process
    │   └── Error logging to admin panel
    │
    ├── Payment Failures
    │   ├── Decline codes handling (insufficient funds, etc.)
    │   ├── Alternative payment methods offered
    │   ├── Wallet credit for failed payments (Step-41)
    │   └── Refund processing if partial failure
    │
    ├── Signature Issues
    │   ├── Email delivery failures (bounce handling)
    │   ├── Signer unavailable (delegate option)
    │   ├── Document amendment requests
    │   └── Manual signature upload option
    │
    ├── Appointment Conflicts
    │   ├── No available slots → Waitlist
    │   ├── Terminal closure → Reschedule
    │   ├── Weather delays → Auto-notification
    │   └── Customer no-show → Cancellation fee
    │
    └── System Integration Failures
        ├── TOS API down → Cached data fallback
        ├── Carrix unreachable → Queue for sync
        ├── DocuSign service disruption → Email fallback
        └── WooCommerce issues → Direct payment gateway

Step 1: Container Lookup & Validation

User enters container number and pickup date, system validates and retrieves container data from TOS API.

sequenceDiagram participant User participant WP as WordPress Plugin participant Validation as Form Validator participant VBS as VBS API participant TOS as TOS Navis System User->>WP: Enter container number (TGHU1234567) User->>WP: Select pickup date WP->>Validation: Validate container format alt Invalid Format Validation-->>User: ❌ Error: Invalid container number User->>WP: Correct and resubmit else Valid Format Validation->>WP: ✅ Format valid end WP->>Validation: Check pickup date alt Date in Past Validation-->>User: ❌ Error: Date cannot be in past else Date Valid Validation->>WP: ✅ Date valid end WP->>VBS: GET /api/v1/operation/?container_number=TGHU1234567 Note right of VBS: Authentication via X-API-KEY VBS->>TOS: Query container status alt Container Not Found TOS-->>VBS: 404 Not Found VBS-->>WP: Container does not exist WP-->>User: ❌ Error: Container not found in system else Container Already Released TOS-->>VBS: Status: Released VBS-->>WP: Container already picked up WP-->>User: ⚠️ Warning: Container already released else Container Available TOS-->>VBS: Container data (size, arrival, status) VBS-->>WP: 200 OK + Container details WP->>WP: Calculate storage days WP-->>User: ✅ Container found - Show Step 2 WP->>WP: Auto-expand Accordion 2 end

Step 2: Storage Details & Pricing Calculation

Display container information and calculate storage charges using the pricing API.

sequenceDiagram participant User participant WP as WordPress Plugin participant VBS as VBS API participant Pricing as Pricing API participant Legal as Legal Modal Note over WP: From Step 1: Container data loaded WP->>WP: Display container information Note right of WP: Container #, Size, Arrival Date,
Pickup Date, Storage Days WP->>Pricing: GET /api/v1/pricing/?container=TGHU123&days=5 Pricing->>Pricing: Calculate charges Note right of Pricing: Daily Rate × Storage Days
+ Guarantee Fee (if applicable) Pricing-->>WP: Pricing breakdown WP->>WP: Render pricing card WP-->>User: Display charges ($125 storage + $50 guarantee = $175 total) User->>Legal: Click "Terms & Conditions" Legal-->>User: Show Termont legal notice modal User->>Legal: Read and close modal User->>WP: Check "I accept terms" alt Terms Not Accepted WP-->>User: ❌ Must accept terms to proceed else Terms Accepted User->>WP: Click "Proceed to Payment" WP->>WP: Validate: terms checked ✅ WP->>WP: Auto-expand Accordion 3 WP-->>User: ✅ Show Step 3: Payment end

Step 3: Multi-Stakeholder Payment Processing

Configure payment split between multiple stakeholders and process payments through WooCommerce & Moneris.

sequenceDiagram participant User participant WP as WordPress participant WC as WooCommerce participant Moneris participant VBS as VBS API participant Email Note over WP: From Step 2: Total = $175 User->>WP: Add stakeholders (e.g., 2 payers) User->>WP: Configure split (60% Forwarder, 40% Line) WP->>WP: Validate split = 100% ✅ WP->>WP: Calculate amounts ($105 + $70 = $175) WP->>WC: Create WooCommerce products Note right of WC: Product 1: $105 - Forwarder
Product 2: $70 - Shipping Line WC-->>WP: Products created User->>WP: Enter stakeholder 1 card details WP->>WC: Process payment ($105) WC->>Moneris: Charge credit card alt Payment Declined Moneris-->>WC: ❌ Decline (insufficient funds) WC-->>WP: Payment failed WP-->>User: ❌ Payment declined - Retry? User->>WP: Try different card else Payment Approved Moneris-->>WC: ✅ Payment approved WC->>WC: Generate receipt PDF WC-->>WP: Payment 1 successful WP->>Email: Send receipt to stakeholder 1 WP-->>User: ✅ Payment 1 complete ($105) end User->>WP: Enter stakeholder 2 card details WP->>WC: Process payment ($70) WC->>Moneris: Charge credit card Moneris-->>WC: ✅ Payment approved WC-->>WP: Payment 2 successful WP->>Email: Send receipt to stakeholder 2 WP->>WP: Verify: All payments complete? ✅ WP->>VBS: POST /api/v1/payment/record/ Note right of VBS: Record payment in VBS database VBS-->>WP: Payment recorded WP->>WP: Auto-expand Accordion 4 WP-->>User: ✅ All payments complete - Proceed to signature

Steps 4-5: Guarantee Signature & Final Confirmation

DocuSign signature workflow and Carrix system synchronization for container release.

sequenceDiagram participant User participant WP as WordPress participant DocuSign participant VBS as VBS API participant Carrix participant Email Note over WP: From Step 3: Payments complete WP->>WP: Generate guarantee letter PDF Note right of WP: Container #, Dates, Charges,
Stakeholder names WP->>DocuSign: POST /api/v1/docusign/send-envelope/ Note right of DocuSign: Envelope with guarantee PDF
Signer: User email DocuSign->>Email: Send signature request email Email-->>User: 📧 "Please sign guarantee letter" User->>DocuSign: Open email and click link DocuSign-->>User: Show document in DocuSign portal User->>DocuSign: Review and sign document DocuSign->>DocuSign: Apply digital signature DocuSign->>VBS: Webhook: Signature completed VBS->>WP: Update signature status: Signed ✅ WP->>WP: Auto-expand Accordion 5 WP-->>User: ✅ Signature complete - Show confirmation WP->>WP: Prepare final summary Note right of WP: Container info, Payments,
Signed guarantee, Appointment WP->>Carrix: POST /api/v1/carrix/sync-release/ Note right of Carrix: Release order creation
Gate pass generation alt Carrix Sync Success Carrix-->>WP: ✅ Release approved - Gate pass #12345 WP->>Email: Send confirmation to all stakeholders Note right of Email: Container #, Gate pass,
Guarantee PDF, Receipts Email-->>User: 📧 "Container approved for pickup" WP-->>User: ✅ Workflow complete - All documents sent else Carrix Sync Failed Carrix-->>WP: ❌ API error - Service unavailable WP->>VBS: Queue for retry (3 attempts) WP-->>User: ⚠️ Approval pending - Manual follow-up WP->>Email: Alert operations team end

Complete Container Storage Workflow - End-to-End

High-level overview of the entire 5-step process including all major decision points and API integrations.

graph TD Start([User accesses portal]) --> Auth{Authenticated?} Auth -->|No| Login[Login/Register] Login --> AuthProcess[Authentication] AuthProcess --> Step1 Auth -->|Yes| Step1[Step 1: Container Lookup] Step1 --> Input[Enter container # & date] Input --> Validate{Valid input?} Validate -->|No| Input Validate -->|Yes| TOSAPI[Query TOS API] TOSAPI --> Found{Container found?} Found -->|No| Error1[Error: Not found] Error1 --> Input Found -->|Yes| Step2[Step 2: Storage Details] Step2 --> PricingAPI[Get pricing from API] PricingAPI --> Display[Display charges] Display --> Terms{Accept terms?} Terms -->|No| Contact[Contact support] Terms -->|Yes| Step3[Step 3: Payment] Step3 --> Config[Configure stakeholders] Config --> Split[Allocate payment split] Split --> PayLoop[Process each payment] PayLoop --> AllPaid{All paid?} AllPaid -->|No| PayLoop AllPaid -->|Yes| Step4[Step 4: Signature] Step4 --> GenPDF[Generate guarantee PDF] GenPDF --> DocuSign[Send to DocuSign] DocuSign --> Signed{All signed?} Signed -->|No| Wait[Wait for signatures] Signed -->|Yes| Step5[Step 5: Confirmation] Step5 --> Summary[Display final summary] Summary --> CarrixSync[Sync with Carrix] CarrixSync --> SyncOK{Sync successful?} SyncOK -->|No| Manual[Manual follow-up] SyncOK -->|Yes| Notifications[Send all notifications] Notifications --> Complete([Workflow Complete]) style Start fill:#e1f5ff style Step1 fill:#e1f5ff style Step2 fill:#e1f5ff style Step3 fill:#fff3cd style Step4 fill:#d4edda style Step5 fill:#d4edda style Complete fill:#d1ecf1 style Auth fill:#f8d7da style Found fill:#f8d7da style AllPaid fill:#f8d7da style Signed fill:#f8d7da style SyncOK fill:#f8d7da

Workflow Progress

Container Lookup

Storage Details

Payment

Guarantee Letter

Confirmation

Enter your container number and planned pickup date

Authentication Required: Please log in or create an account to search for container information.
Access to the container lookup system requires authentication for security and compliance purposes.

Container Number(s) *

AI Agent Mode - Parse raw dispatcher data automatically

Manual Parsing: Separate containers with commas, spaces, tabs, or line breaks.
Format: 4 letters + 7 numbers (e.g., TGHU1234567)

Demo Texts to Test AI Agent (Click to copy and paste into textarea above)

High Rawness

Email with headers, signature, contact info - Tests AI's ability to extract containers from full email with heavy noise

From: John Smith <john.smith@carrier-logistics.com>
Subject: Container delivery for tomorrow

TCNU8733484 / BKG123456 / 40HC
CAAU7909865 BKG789012 20DV

Driver: Michael Johnson, +1-555-234-5678

Best regards,
John Smith | Tel: +1-555-123-4567

Medium Rawness

Excel table paste - Tests AI's ability to parse tabular data with headers

Container    Booking      Type    Seal       B/L
TGHU1234567  BK-45678     40HC    SL123456   BL-2024-001
MSKU2345678  BK-45679     20DV    SL123457   BL-2024-002
CMAU3456789  BKNG-45680   40DV    SEAL-789   BILL-2024-003

Low Rawness

Clean text message - Tests AI's basic parsing with minimal noise

Containers for delivery:
TCNU1122334 BKG-2024-111
MAEU5566778 BKG-2024-112

Please enter at least one valid container number

Planned Pickup Date *

Cannot be in the past. Maximum 90 days in the future.

Please select a valid pickup date (today or future date within 90 days)

Receive update notifications

Recent Containers

VBS API Containers (First 20)

VBS API Containers Summary

Total Containers

Movement Types

Total Pricing

Vessels

Loading VBS API containers...

Logistec Idempotency Tester Scanner Agent

🔬 Data Reliability & Idempotency Verification

To verify the reliability and idempotency of all NEW DMS data flows, we display below the raw data found on Logistec's container-inquiry web pages.

What this shows:

Multiple Logistec Page Types: Different code patterns, HTML structures, fields, and lifecycles
Raw JSON Data: Normalized fields extracted by DMS Scanner Agent
Raw HTML Source: Actual HTML from Logistec web pages (before parsing)
Iframe Preview: Live Logistec page view for manual verification

Idempotency Test: Scanning the same container multiple times produces identical results.

Checking APIs...

Container Information

Container #:
-

Type:
-

Size (TEU):
-

Status:
In Storage

Line:
-

Vessel/Voyage:
-

B/L Number:
-

Storage Calculation

Discharge Date
-

Last Free Day
- (5 free days)

Planned Pickup Date
-

Free Days (Days 1-5):	0 days @ $0.00
Tier 1 Days (Days 6-9):	0 days @ $152.53/TEU = $0.00 CAD
Tier 2 Days (Day 10+):	0 days @ $192.39/TEU = $0.00 CAD

Storage Subtotal:	$0.00 CAD
Tax (15%):	$0.00 CAD
Total Amount:	$0.00 CAD

Complete Termont Terminal Pricing Effective: January 1, 2025

Storage Fees (per TEU per day)

Days 1-5	FREE
Days 6-9	$152.53 CAD/TEU/day
Day 10+	$192.39 CAD/TEU/day
Transfer Fee	$350.00 CAD

TEU: Twenty-foot Equivalent Unit
20' container = 1 TEU | 40' container = 2 TEU

Late Gate Fees (per container)

Weekday (Mon-Fri)	$183.00 CAD
Weekend (Sat-Sun)	$267.75 CAD
Holiday	$267.75 CAD

Applied when picking up containers outside regular gate hours

Service Charges

Gate Fee (Loaded)	$53.00 CAD
Missing Seal Detection	$255.00 CAD
Add Placard	$61.00 CAD
Remove Placards (1-4)	$609.00 CAD
Picture Request	$68.00 CAD

Tax & Additional Information

Applicable Tax Rate	15%
Currency	CAD (Canadian Dollar)
Effective Date	January 1, 2025

View complete tariff on termont.com

Pricing Legend:

FREE First 5 days

TIER 1 Days 6-9

TIER 2 Day 10+

SERVICES Additional fees

Special Instructions (Optional)

These instructions will be included in your guarantee letter

I understand and agree to the storage charges calculated above. *

Payment Summary

Container Number:	-
Storage Period:	-
Billable Days:	-
Storage Charges:	$0.00
Tax (15%):	$0.00

Total Amount Due

$0.00

CAD

Select Payment Method

Credit/Debit Card

Company Account Bill to your account

Cardholder Name *

Please enter the cardholder's name

Card Number *

Please enter a valid card number

Test cards: 4242 4242 4242 4242 | 5555 5555 5555 4444 | 3782 822463 10005

Expiry Month *

Select expiry month

Expiry Year *

Select expiry year

CVV *

Enter CVV code

Use company address as billing address

Email for Receipt *

Please enter a valid email address

Save this card for future payments (PCI DSS compliant tokenization)

Additional Options Optional

Your Reference Number

Enter your internal reference for tracking

Additional Notification Email(s)

Billing Notifications: Invoices, payment confirmations, and storage charges.
Note: Driver notifications (appointment reminders, gate access) are sent separately. Separate multiple emails with commas.

Secure Payment Processing
Your payment information is encrypted and processed securely through Moneris payment gateway. We are PCI DSS compliant and do not store your credit card details.

Guarantee Letter Preview

CONTAINER STORAGE GUARANTEE LETTER

Reference: -

Date: March 2, 2026

To: Termont Montreal Inc.

We, Company Name, hereby guarantee payment for storage charges related to the following container:

Container Number:	-
Container Type:	-
Discharge Date:	-
Planned Pickup Date:	-
Storage Period:	-
Billable Days:	-
Daily Rate:	-
Total Storage Charges:	-

Terms and Conditions:

We agree to pay the storage charges as calculated above.
Additional charges will apply if the container is picked up after the planned date.
Payment has been processed via - (Transaction: -).
This guarantee is valid until the planned pickup date.
All charges are subject to applicable taxes.
Container release is contingent upon payment clearance.

Special Instructions:

None

Authorized By:

Name: Authorized Representative
Title: Logistics Manager
Company: Company Name
Email: email@company.com
Phone: (514) 555-0123

Termont Montreal:

Customer Service
Email: customerservice@termont.com
Phone: (514) 871-8781
Fax: (514) 871-8922

Digital Signature Required

Sign above

Signatory Information

Full Name *

Title *

Date & Time

IP Address

I have read and agree to the terms and conditions stated in the guarantee letter above. *

I understand this is a legally binding document and I am authorized to sign on behalf of the company. *

Send me a signed copy via email

Workflow Completed Successfully!

Your container storage guarantee has been processed and approved.

Confirmation #: TRM-20260302-6dbab4

Container Details

Container #:: -
Type:: -
Pickup Date:: -
Release Status:: Ready for Pickup

Payment Summary

Amount Paid:: -
Payment Method:: -
Transaction ID:: -
Receipt:: Emailed

Documents Available for Download

Signed Guarantee Letter PDF, 125 KB

Payment Receipt PDF, 85 KB

Container Release Order PDF, 95 KB

Next Steps - Container Pickup

Present Documents at Gate

Show your confirmation number and photo ID at the terminal gate.

Proceed to Container Yard

Follow signs to the container pickup area. Your container location: Block A, Row 12, Stack 3

Container Inspection

Inspect container for damages before leaving the terminal.

Exit Terminal

Present exit pass at the gate. Keep all documents for your records.

Terminal Location

Termont Montreal Inc.
Section 100, Port of Montreal
Montreal, QC H3C 3R5
Canada
P: (514) 871-8781

Operating Hours

Monday - Friday:	7:00 AM - 5:00 PM
Saturday:	8:00 AM - 12:00 PM
Sunday:	Closed
Holidays:	Closed

Need Assistance?

Our customer service team is ready to help with your container pickup.

How was your experience?

Help us improve by rating this workflow

Getting Started Container Lookup Storage Charges Payment Container Pickup Troubleshooting

Getting Started with Container Storage Workflow

Welcome to the Termont Montreal container storage and guarantee workflow. This system allows you to:

Look up your container information
Calculate storage charges
Process payment securely
Generate a guarantee letter
Obtain container release documents

Prerequisites

Before starting, ensure you have:

Your container number (11 characters, e.g., TGHU1234567)
A valid payment method
Authorization to act on behalf of your company

Step-by-Step Process

Container Lookup: Enter your container number and planned pickup date
Review Charges: Review the calculated storage charges
Process Payment: Complete payment using credit card or company account
Sign Guarantee: Digitally sign the guarantee letter
Download Documents: Download and save all documents for pickup

Tip: Save your confirmation number for quick reference at the terminal.

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Steps 4-5: Guarantee Signature & Final Confirmation

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Step 1: Container Lookup Required

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Step 2: Storage Details & Calculation Pending

Container Information

Storage Calculation

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Step 3: Payment Processing Pending

Payment Summary

$0.00

Select Payment Method

Billing Address

Step 4: Guarantee Letter & Signature Pending

Guarantee Letter Preview

CONTAINER STORAGE GUARANTEE LETTER

Terms and Conditions:

Digital Signature Required

Signatory Information

Step 5: Confirmation & Next Steps Pending

Workflow Completed Successfully!

Container Details

Payment Summary

Documents Available for Download

Next Steps - Container Pickup

Terminal Location

Operating Hours

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