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Faq

container icon 1FAQ

Frequently asked questions

Anyone can make an appointment. For example, if you are a driver, head to the truck section and make an appointment.

Follow the link: https://termont.rdv-terminal.com/register/
Click on “Click here to register”
Complete the registration form

The rating system rewards transport companies that best respect appointments and rules.

Delays and missed appointments will affect the company's score. More details will be announced once the scoring system is fully defined.

Yes, penalties may apply for late cancellations and no-shows. These will have a negative impact on your company’s rating score. The cancellation deadline and penalty details will be communicated once the rating and penalty system is fully implemented. For any questions, contact customer service at (514) 254-0526.

An appointment can be canceled without impact before the appointment. More details will be announced when the rating system is fully defined.

In the event of strong winds, your appointment may be postponed the same day. If it is cancelled, you will receive instructions from Customer Service.

Check the status of your container here: https://termont2.com/truck-procedure/storage-details/

Check the status of your container here: https://termont2.com/truck-procedure/storage-details/

Our prices are available here : https://termont2.com/costs/

For your first visit, you must have an APM access card, an RFID tag and an appointment.
Watch our video to find out more: https://termont2.com/truck-procedure/

No, an RFID tag is required to complete a transaction at the automated gate portal. Your truck must be equipped with a valid RFID tag before your appointment. Please contact customer service at (514) 254-0526 to obtain or register your RFID tag.

To guarantee storage costs, complete the form https://termont2.com/truck-procedure/warehouse-cost-guarantee/

No, this is not a service offered. It is prohibited to empty a container in the terminal.

It depends on the type of Hold. You will need to contact the appropriate customer service. In all cases, our Customer Service can direct you to (514) 254-0526.

No, you need to contact the shipping line to resolve this issue.

No, you need to contact the shipping line to resolve this issue.

You need to contact the shipping line to resolve this issue.

You need to contact the shipping line to resolve this issue.

To view or pay an invoice, please go to our customer portal : https://termont2.com/container-inquiry/

Go to the Port of Montreal website to find the information (https://www.port-montreal.com/fr/marchandises/operations/acces-et-habilitation)

Contact us !