White gloves service

The White Gloves Service is Termont Montréal’s premium concierge offering for clients who require priority treatment and a seamless, end-to-end container experience.

What’s included

• Priority scheduling — Your containers are placed first in line for gate appointments and handling slots.
• Dedicated service agent — A named Termont representative oversees your file from arrival to release.
• Real-time status updates — Immediate notification at each key milestone: vessel arrival, unloading, availability, and gate-out.
• Pre-arrival coordination — Documentation and billing are pre-cleared before the vessel berths.
• Expedited gate processing — Reduced wait times at the terminal gate with pre-validated documentation.
• Direct communication channel — Private line to your dedicated agent — no general-queue wait.

Available at

• Terminal Viau (Section 52)
• Terminal Maisonneuve (Section 68)
• Port of Montreal

This service is sold exclusively through the Web Customer Portal (WCP) as a standalone add-on.